Refund policy

Returns & Refunds

Every Daisy Made piece is handmade, personalised and made to order, just for you. Because of this, I’m unable to accept returns, exchanges or cancellations once your order is placed.

Please check before you order
Double-check your design, colour and any personalisation before checking out. I’ll make exactly what you choose, including spelling.

If something arrives damaged
I pack every order with care, but if something arrives broken or damaged, I’m so sorry. Please email me within 7 days of delivery with a photo of the item and packaging. I’ll make you a replacement or give you a full refund.

If I’ve made a mistake
If your order doesn’t match what you chose, let me know within 7 days and I’ll put it right at no cost to you.

Lost parcels
If your order hasn’t arrived within the expected time, please get in touch and I’ll help track it down.

Handmade charm
Every piece is shaped and painted by hand, so small marks, variations in colour and slight differences from the photos are part of what makes it unique. These aren’t considered faults.

Get in touch
Email me at info@daisymade.co.uk. I’ll always do my best to help. 🌼